Abbey Medical Practice aims to offer the highest standard of health care and advice to our patients, with the resources available to us. We have a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence.

We are dedicated to ensuring that the Practice staff and Clinicians are trained to the highest level and to provide a stimulating and rewarding environment in which to work.

Our charter is a statement of what you can expect from this Practice and what we feel we can expect in return from you.

The Practice

We will ensure:

• All patients will be greeted in a friendly manner and be treated with courtesy and respect by the Practice staff.
• All patients will be treated equally. We do not discriminate on the grounds of gender, gender identity, race, disability, sexual orientations, religion or age.
• Strictest confidentiality can be expected.
• Our premises will be clean and comfortable and have facilities for the disabled and babies.
• Our Clinicians will see all patients with a genuine urgent problem on the same day; however, you may not be able to see the Doctor or Nurse of your choice.
• You will be offered a New Patient Health Check when registering with the Practice.
• The patient may have access to their own medical records on written request and subject to any limitation in the law
• Patients will be informed of services available via notices boards and leaflets within the surgery and the Practice website.
• Patients shall be referred for specialist opinion when their GP thinks it necessary
• If the practice has to cancel an appointment we will contact you and offer you an alternative appointment. If you are unable to avail of the new appointment offered, you must telephone the practice to re-arrange the appointment at a later date.
• All complaints are dealt with in accordance with the Practice Complaints Policy. Your complaint will be dealt with in a professional and efficient manner.
• We will listen to your feedback and welcome suggestions for improvement.
• We will ask you to remove any unfounded, malicious or unreasonable posts from Social Media platforms. Further steps will be taken should you refuse to comply
• Repeat Prescriptions will be processed within 2 working days.
• All staff will wear identification badges clearly displaying their names and job titles.
• You will be prescribed appropriate drugs and medicines.

Patient Responsibilities

• To attend appointments at the arranged time. If you cannot attend you will inform the surgery immediately.
• Be punctual for an appointment. The Clinician may not be able to see you and therefore the appointment may have to be rearranged if you are more than 15 minutes late.
• It is important for continuity of care and for your health and wellbeing that you attend your appointments, however we understand that sometimes you may need to cancel. Please remember that if you do need to cancel your appointment, it is your responsibility to make arrangements for another appointment. Remember that your health could be at risk if you do not attend or do not make another appointment.
• There may be delays to your appointment due to medical emergencies. We thank you for your patience should this happen.
• To speak with the Reception staff immediately if a Chaperone Service is required. This will ensure that the appointment isn’t delayed.
• We ask that the patients treat all Practice staff with courtesy and respect. The Practice will not tolerate violent, threatening or abusive behaviour towards any of our staff.
• Inform the Practice of any alterations in their circumstances, such as change of surname, address or telephone number along with any next of kin details.
• You can request home visits where the patient is seriously ill or house bound. It is important to bear in mind that most medical problems are dealt with more effectively in the clinical setting of a well-equipped surgery. Home visits will be at the Doctors’ discretion.
• To request an interpreter at the time of booking the appointment therefore not delaying the Consultation.