Contact Abbey Medical Practice on:
Complaints
We endeavour to provide you with the best service we can at all times but there may be occasions that you may wish to express dissatisfaction.
Our in house complaints procedure offers a review of the issues raised, whereby we hope to address your concerns fully and provide an explanation as to why actions were or were not taken. All complaints must be in writing and addressed to the Practice Manager, which will be passed to an appropriate clinician to investigate. Our aim is to provide an initial acknowledgment of receipt within 3 working days and a formal response by the investigating doctor within 10 working days. There may be occasions when owing to the complexity of the complaint, that this may not be achieved.
Our in house complaints procedure offers a review of the issues raised, whereby we hope to address your concerns fully and provide an explanation as to why actions were or were not taken. All complaints must be in writing and addressed to the Practice Manager, which will be passed to an appropriate clinician to investigate. Our aim is to provide an initial acknowledgment of receipt within 3 working days and a formal response by the investigating doctor within 10 working days. There may be occasions when owing to the complexity of the complaint, that this may not be achieved.
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