Many thanks to our patients who took the time to complete our patient survey. As of 1st September we received 1455 responses.
As we have mentioned before, it is extremely important that we receive feedback so we can better our service to you, the patient, and make make changes where we can.
We have discussed our survey results with our Patient Action Group, along with the GP Partners and Practice Manager. As a result we have decided to focus on two areas. We will be looking at enhancing our appointment system to allow more routine availability as we acknowledge patients do not need to speak to a clinician immediately. And secondly, how we can improve on continuity of care which is very important to us and to our patients.
As we progress through these actions, we will provide updates on our website.
Summary of the results detailed below.
ABBEY MEDICAL PRACTICE PATIENT SURVEY 2022
1,455 responses
Generally, how easy is it to get through to a member of the Patient Services Team via the telephone?
Fairly easy 52.1%
Very easy 19.9%
Not very easy 17.8%
Not at all easy 7.3%
Not applicable 3%
How satisfied are you with how the Patient Services Team have helped you when you have contacted the Practice?
Very helpful 62.4%
Fairly helpful 31.3%
Not very helpful 4.9%
Not at all helpful 1.4%
When contacting the Practice for an appointment, is this mainly for:
An urgent appointment, you felt you needed help the same day 52.3%
Routine, I can wait a couple of weeks as it isn’t urgent to see a clinician 23.9%
Review of my Long Term Condition 14.8%
Other 8.9%
When you rang for an appointment, was the Practice able to accommodate your request?
Yes 85.7%
No 14.3%
What is an acceptable length of time to wait to see a GP for a routine issue?One week 51.5%
Two days 25.2%
Two weeks 19%
Three weeks 2.5%
One month 1.8%
When I booked an appointment, I was able to see my GP of choice.
No 57.8%
Yes 42.2%
Is continuity of care (seeing the same clinician) important to you?Yes 81.3%
No 18.7%
Your consultation with a GP: Did you feel listened to, were you treated with care and concern, were you involved with the decision making regarding your treatment?
Yes 90.1%
No 9.9%
Your consultation with a Nurse: Did you feel listened to, were you treated with care and concern, were you involved with the decision making regarding your treatment?
Yes 92.8%
No 7.2%
How would you describe the service we provide you?
Very good 47.4%
Good 23.3%
Outstanding 15.4%
Average 10.6%
Poor 3.4%
Some questions about you
Female 60.8%
Male 38.1%
Prefer not to say 1.1%
How old are you?
65 – 74 29.9%
55 – 64 23.5%
75 – 84 14.8%
45 – 54 13.7%
35 – 44 8.7%
25 – 34 5.6%
85 and over 2.4%
18 – 24 1.4%