As you will know at Abbey Medical Practice we want you to have the best possible experience of care and treatment. The NHS Friends and Family Test is one way of gathering your feedback, so we can continually review our service.
Following an appointment, patients are text requesting to answer the following question along with the opportunity to submit any comments.
Overall, how was your experience of our service at Abbey Medical Practice today?
December Results
Number of text messages sent: 3627
Number of responses received: 1178
Very good 927
Good 153
Neither Good nor Poor 38
Poor 19
Very Poor 29
Don’t know 12
Thank you to all of our patients who have responded to the text message.