As you know at Abbey Medical Practice we want you to have the best possible experience of care and treatment. The NHS Friends and Family Test is one way of gathering your feedback, so we can continually review our service.
Following an appointment, patients are text requesting to answer the following question along with the opportunity to submit any comments.
Overall, how was your experience of our service at Abbey Medical Practice today?
February Results
Number of text messages sent: 4279
Number of responses received: 1489
Very good 1175
Good 179
Neither Good nor Poor 52
Poor 20
Very Poor 50
Don’t know 13
Thank you to all of our patients who have responded to the text message.