As you will know at Abbey Medical Practice we want you to have the best possible experience of care and treatment. The NHS Friends and Family Test is one way of gathering your feedback, so we can continually review our service.
Following an appointment, patients are text requesting to answer the following question along with the opportunity to submit any comments.
Overall, how was your experience of our service at Abbey Medical Practice today?
January Results
Number of text messages sent: 4473
Number of responses received: 1593
Very good 1281
Good 169
Neither Good nor Poor 51
Poor 24
Very Poor 58
Don’t know 10
Thank you to all of our patients who have responded to the text message.