As you will know at Abbey Medical Practice we want you to have the best possible experience of care and treatment. The NHS Friends and Family Test is one way of gathering your feedback, so we can continually review our service.
Following an appointment, patients are text requesting to answer the following question along with the opportunity to submit any comments.
Overall, how was your experience of our service at Abbey Medical Practice today?
November Results
Number of text messages sent: 4418
Number of responses received: 1571
Very good 1255
Good 192
Neither Good nor Poor 45
Poor 15
Very Poor 49
Don’t know 15
Thank you to all of our patients who have responded to the text message.