As you will know at Abbey Medical Practice we want you to have the best possible experience of care and treatment. The NHS Friends and Family Test is one way of gathering your feedback, so we can continually review our service.
Following an appointment, patients are text requesting to answer the following question along with the opportunity to submit any comments.
Overall, how was your experience of our service at Abbey Medical Practice today?
October Results
Number of text messages sent: 5513
Number of responses received: 2059
Very good 1674
Good 244
Neither Good nor Poor 27
Poor 27
Very Poor 48
Don’t know 9
Thank you to all of our patients who have responded to the text message.