We apologise to our patients who call the Practice between the hours of 08.00 to 09.00/13.30 to 14.30 and are unable to immediately speak with a member of the Patient Services Team.
Due to the large number of patients who contact us at these peak times, we deploy additional staff to help, however, we often find it very difficult to answer all calls in a timely manner. Please use the callback facility which is a robust system to hold your call in the queue and connect when it is your turn to speak to a staff member.
Once again, we ask patients who have a general enquiry to call outside of our peak times or contact us via our website for assistance. If we received less calls regarding non urgent matters at our peak times, this would be very helpful.
From January to May, our Patient Services Team have answered 55, 233 calls with an average wait time in January to April of 4 minutes 40-50 seconds, to a better month in May of 3 minutes 47seconds.
All of the team work incredibly hard to answer our patients calls as soon as possible.